Return & Refund Policy — REVYA®

Last Updated: February 2026

At REVYA®, customer satisfaction is important to us. This policy explains when returns and refunds may be approved and how to request assistance.

Return Eligibility

Customers may request a return or refund if:

• The item arrives damaged or defective

• The wrong item was received

• The item is confirmed lost in transit by the shipping carrier

Return requests must be submitted within 30 days of delivery.

Non-Returnable Situations

Returns or refunds are generally not approved for:

• Change of mind after delivery

• Incorrect shipping address provided by the customer

• Orders refused at delivery

• Minor packaging damage that does not affect product use

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us and include:

• Order number

• Clear photos of the item and packaging

• Brief description of the issue

Once reviewed, we will offer a replacement or refund if approved.

Lost Packages

If tracking confirms a package is lost, REVYA® will offer a replacement or refund after the carrier investigation is completed.

Refund Processing

If a refund is approved:

• Refunds are issued to the original payment method

• Processing time is typically 5–10 business days, depending on your payment provider

Order Cancellation

Orders may be canceled only if they have not yet been processed or shipped.

Fair Use & Abuse Prevention

REVYA® reserves the right to review refund requests to prevent fraud, abuse, or misuse of our policies while ensuring fair treatment of all customers.

Contact Information

For return or refund requests, please contact:

Email: contact@supporteam.shop

Please include your order number to help us assist you faster.